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More than a service provider, we establish relationships built on collaboration and trust.
We learn your needs, staff your solutions, and help manage your team as you scale.
Collaboration is key when developing an effective team.
Here at Remote Operations, this process is driven by communication between our floor team and your managers; open and transparent communication, and continuous improvement.
Working with us lets us tailor-fit business solutions to directly address your needs and help you achieve your goals. We’ll collaborate with your team every step of the way as we create your team, manage teammates, and possible plans for growth.
Our onboarding experts will work with you to fully understand your business objectives and what you need to achieve them.
Your Onboarding Specialists will take your criteria to our team to pre-screen all talent.
Because of our excellent reputation we have access to large pools of college-educated professionals. This lets us hire only the top candidates with the right experience and skills for your organization.
After finalizing all the details, we’ll establish a go-live date for your team.
You will be assigned a floor supervisor and an IT specialist to continually be sure all your needs are taken care of as you begin to work with your team.
As teams progress, we encourage the promotion of Team Leaders and Quality Assurance (QA) Specialists to work with agents to maintain and boost service quality and productivity.
Meetings between Team Leaders and your local team help find improvement opportunities.
Our clients can easily expand as needed.
Your may add new solutions to your services or you can expand teams to support other departments or multiple channels as you grow.
Let's talk about your needs
Let's talk about your needs
Remote Operations excels at placing top talent with growing organizations and we would love to partner with YOU!